Returns/Exchanges

You or the recipient of an order may return an item that has been purchased from WaggaShop.com because you have changed your mind or are unhappy with a gift.

Please keep the appropriate proof of return. Otherwise, if the returned item goes missing in transit to us, we will deem you not to have returned the item.

It is your responsibility to ensure the goods are adequately packaged to ensure that they are not damaged during return transit.

Except where required by law, all returned products must be:

1. Unused, unopened and in original condition 
2. Undamaged 
3. Returned within 3 days after delivery 
4. In a saleable condition upon return 

In the event of a return by you or the recipient of a gift, we will exchange or refund the product. However, you will pay the delivery costs of the return to WaggaShop.com and re-delivery to you. We will not refund initial delivery, wrapping and other fees.

GOODS DAMAGED OR FAULTY ON DELIVERY
In the event that you receive a defective or damaged product, we will refund the original product price, delivery, wrapping and other fees via the original method of payment. Alternatively, if you request a replacement, we will deliver your replacement item (subject to availability) once we receive the return, at our cost.

Please note that all products that are found to be non-defective will incur the delivery costs of returning the item to WaggaShop.com.

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